Responsible Play

Social casino vs. gambling

Luminex Play is a social casino entertainment platform where no real money is involved. This means:

• You cannot lose real money on Luminex Play.
• Virtual coins have no monetary value.
• The service is 100% free — no in-app purchases.
• No prizes, goods, or real-world rewards.
• We do not promote or link to real-money gambling services.

However, gaming behaviour may still reflect broader habits, so we encourage mindful play.

My limits — control your play

You can manage your play responsibly by setting personal limits:

• Session time limit — set how long you play in one sitting.
• Daily limit — restrict total daily play time.
• Virtual bet limit — control in-game activity.

Take a break — temporary closure

If you need a pause, you can request temporary account access restriction:

• 24 hours — short break.
• 7 days — weekly break.
• 30 days — monthly break.

To request a break, email [email protected].

Account closure — permanent

If you wish to permanently stop using the platform:

• Send a request to [email protected].
• Your account will be permanently closed within a reasonable timeframe.
• Your data will be handled according to applicable data protection laws.
• Re-registration may be restricted.

Signs of problematic play

• Playing longer than intended.
• Gaming affects work, studies, or relationships.
• Feeling unable to stop.
• Using games to escape stress or problems.
• Concern about your own or someone else's behaviour.

Helpful third-party tools

You may also consider using independent blocking software:

• GamBlock — gamblock.com
• BetBlocker — betblocker.org (free)
• Gamban — gamban.com